TERMS & CONDITIONS
A legal disclaimer
We are Pen Union Sdn Bhd, doing business as Sleep Hotel, Sleep Box, Apple 1 Hotel Queensbay, Apple 1 Hotel Gurney, and iBook Gurney Suites ("Company," "we," "us," "our"), a company registered in Malaysia at 77 Persiaran Bayan Indah, Apple 1 Hotel, Bayan Lepas, Penang 11900.
We operate the website https://www.sleephotel.com.my/ (the "Site"), as well as any other related products and services that refer or link to these legal terms (the "Legal Terms") (collectively, the "Services").
At Sleep Hotel Group, we pride ourselves on offering stylish and economical accommodations across our four unique hotels. Apple 1 Hotel Queensbay and Apple 1 Hotel Gurney provide modern comforts in vibrant locations, perfect for leisure and business travelers. Sleep Box offers a cozy and innovative space for those seeking a minimalist experience, while iBook Gurney Suites delivers a warm, home-like atmosphere for a more personalized stay. Discover the perfect blend of comfort and affordability with us, ensuring a memorable experience at every turn. Explore our selection of hotels below and prepare for an ideal getaway and enjoyable hospitality.
You can contact us by phone at 6018-7889880, email at contact@apple1hotel.com, or by mail to 77 Persiaran Bayan Indah, Apple 1 Hotel, Bayan Lepas, Penang 11900, Malaysia.
These Legal Terms constitute a legally binding agreement made between you, whether personally or on behalf of an entity ("you"), and Pen Union Sdn Bhd, concerning your access to and use of the Services. You agree that by accessing the Services, you have read, understood, and agreed to be bound by all of these Legal Terms. IF YOU DO NOT AGREE WITH ALL OF THESE LEGAL TERMS, THEN YOU ARE EXPRESSLY PROHIBITED FROM USING THE SERVICES AND YOU MUST DISCONTINUE USE IMMEDIATELY.
Supplemental terms and conditions or documents that may be posted on the Services from time to time are hereby expressly incorporated herein by reference. We reserve the right, in our sole discretion, to make changes or modifications to these Legal Terms at any time and for any reason. We will alert you about any changes by updating the "Last updated" date of these Legal Terms, and you waive any right to receive specific notice of each such change. It is your responsibility to periodically review these Legal Terms to stay informed of updates. You will be subject to, and will be deemed to have been made aware of and to have accepted, the changes in any revised Legal Terms by your continued use of the Services after the date such revised Legal Terms are posted.
The Services are intended for users who are at least 18 years old. Persons under the age of 18 are not permitted to use or register for the Services.
Terms & Conditions
The information provided when using the Services is not intended for distribution to or use by any person or entity in any jurisdiction or country where such distribution or use would be contrary to law or regulation or which would subject us to any registration requirement within such jurisdiction or country. Accordingly, those persons who choose to access the Services from other locations do so on their own initiative and are solely responsible for compliance with local laws, if and to the extent local laws are applicable.
We are the owner or the licensee of all intellectual property rights in our Services, including all source code, databases, functionality, software, website designs, audio, video, text, photographs, and graphics in the Services (collectively, the "Content"), as well as the trademarks, service marks, and logos contained therein (the "Marks").
Our Content and Marks are protected by copyright and trademark laws (and various other intellectual property rights and unfair competition laws) and treaties around the world.
We accept the following forms of payment:
- Visa
- Mastercard
- PayPal
- Debit Card
- eWallet
- Touch N' Go
- GrabPay
- Alipay
You agree to provide current, complete, and accurate reservation and account information for all purchases made via the Services. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed. Sales tax will be added to the price of purchases as deemed required by us. We may change prices at any time. All payments shall be in MYR.
You agree to pay all charges at the prices then in effect for your room reservation and any applicable fees, and you authorize us to charge your chosen payment provider for any such amounts upon placing your order. We reserve the right to correct any errors or mistakes in pricing, even if we have already requested or received payment.
We reserve the right to refuse any order placed through the Services. We may, in our sole discretion, limit or cancel reservations per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same payment method, and/or orders that use the same billing or residential address.
Our refund policy aims to ensure a smooth and enjoyable experience for our guests. If you cancel your reservation at least 24 hours before check-in, you will receive a full refund. However, any cancellations made outside this time frame or no-shows will result in a penalty charge of 100% of the booking value. For any questions or assistance, feel free to contact our customer service team.
We may provide you areas on the Services to leave reviews or ratings. When posting a review, you must comply with the following criteria: (1) you should have firsthand experience with the person/entity being reviewed; (2) your reviews should not contain offensive profanity, or abusive, racist, offensive, or hateful language; (3) your reviews should not contain discriminatory references based on religion, race, gender, national origin, age, marital status, sexual orientation, or disability; (4) your reviews should not contain references to illegal activity; (5) you should not be affiliated with competitors if posting negative reviews; (6) you should not make any conclusions as to the legality of conduct; (7) you may not post any false or misleading statements; and (8) you may not organize a campaign encouraging others to post reviews, whether positive or negative.
We may accept, reject, or remove reviews in our sole discretion. We have absolutely no obligation to screen reviews or to delete reviews, even if anyone considers reviews objectionable or inaccurate. Reviews are not endorsed by us, and do not necessarily represent our opinions or the views of any of our affiliates or partners. We do not assume liability for any review or for any claims, liabilities, or losses resulting from any review. By posting a review, you hereby grant to us a perpetual, non-exclusive, worldwide, royalty-free, fully paid, assignable, and sublicensable right and license to reproduce, modify, translate, transmit by any means, display, perform, and/or distribute all content relating to review.
We care about data privacy and security.
Please review our Privacy Policy: https://www.sleephotel.com.my/privacy-policy. By using the Services, you agree to be bound by our Privacy Policy, which is incorporated into these Legal Terms. Please be advised the Services are hosted in Malaysia. If you access the Services from any other region of the world with laws or other requirements governing personal data collection, use, or disclosure that differ from applicable laws in Malaysia, then through your continued use of the Services, you are transferring your data to Malaysia, and you expressly consent to have your data transferred to and processed in Malaysia.
In order to resolve a complaint regarding the Services or to receive further information regarding use of the Services, please contact us at:
Pen Union Sdn Bhd
77 Persiaran Bayan Indah
Bayan Lepas, Penang 11900
Malaysia
Phone: 6018-788 9880